Our Customer Satisfaction Guarantee
At McLaughlin Distillery, we take tremendous pride in the spirits we produce, and we want you to feel just as good about purchasing them.
We stand behind our products and believe that if you’re spending your hard-earned money with us, you deserve to be happy with your purchase.
If you’re not satisfied with your purchase, let us know. We’ll do our best to make it right.
Returns, Exchanges & Refunds
We understand that everyone’s tastes are different, and sometimes a product simply isn’t what you expected.
If you’re unhappy with a purchase, please contact us within 14 days of receiving your order to request a return, exchange, or refund. We offer refunds, exchanges, and replacements to help ensure our customers have a positive experience.
Whether you’ve purchased from us online or directly at the distillery, our team will work with you to find an appropriate resolution, subject to applicable laws and regulations.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please reach out to us as soon as possible.
We may request your order information or photographs to help us resolve the issue quickly.
Depending on the circumstances, we’ll arrange a replacement, exchange, or refund.
How to Request a Return or Refund
Simply contact us at info@mclaughlindistillery.com with your name, order information (if available), and a brief explanation of your concern.
We’ll review your request and work with you toward a fair resolution.
Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your financial institution.
A Commitment to Our Customers
We’re a small, veteran-owned Pennsylvania distillery, and our reputation means everything to us.
We appreciate every customer who chooses to support our business, and we believe taking care of those customers is simply the right thing to do.
